Terms of Service

Acceptance of Terms

By accessing and using ScanAbility's services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not use our Service. ScanAbility reserves the right to modify these Terms at any time. Continued use of the Service following notification of changes constitutes your acceptance of the updated Terms.

License Grant

ScanAbility grants you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You may not:

• Reproduce, modify, or distribute the Service or its content without authorization
• Attempt to reverse-engineer, decompile, or discover the source code or algorithms
• Use the Service for commercial purposes beyond your subscription tier
• Sublicense or resell access to the Service

Acceptable Use Policy

You agree to use ScanAbility only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Service. Specifically, you agree not to:

Prohibited Scanning Activities

• Malicious Scanning: Scanning websites without authorization or for any purpose other than accessibility testing
• Denial of Service: Conducting or attempting DDoS attacks, distributed attacks, or any activity that disrupts Service availability
• Excessive Load: Making requests that create unreasonable server load or impact performance for other users
• Scraping: Extracting scan results or data in bulk for redistribution or competitive purposes
• Unauthorized Scanning: Scanning third-party websites without explicit authorization from the website owner
• Respect robots.txt: Honoring robots.txt directives and respecting website owner scanning preferences

Prohibited Content & Conduct

• Violating applicable laws, regulations, or third-party rights
• Engaging in harassment, abuse, or threatening behavior
• Transmitting malware, viruses, or malicious code
• Interfering with or disrupting the Service or its infrastructure
• Attempting to gain unauthorized access to accounts or systems
• Using the Service for illegal activities or circumventing security measures

Enforcement: ScanAbility reserves the right to immediately suspend or terminate service for violations of this policy, with or without notice.

Service Availability

We strive to provide continuous, reliable service. However, ScanAbility does not guarantee uninterrupted availability. The Service may be unavailable due to:

• Scheduled maintenance (with advance notification when possible)
• Emergency maintenance or security patches
• Third-party service interruptions (hosting, databases, integrations)
• Natural disasters, acts of God, or force majeure events
• Network or internet service disruptions

We will use commercially reasonable efforts to minimize downtime and notify users of planned maintenance. For status updates, check our status page.

Subscription Terms

ScanAbility subscriptions are provided on a monthly or annual recurring billing basis through Paddle, our payment processor.

Billing & Payment

• Charges are processed on the date your subscription is activated and on each renewal date
• All prices are in USD unless otherwise specified
• You authorize us to charge your payment method on file
• Failed payment attempts will be retried; service may be suspended after 3 failed attempts
• Invoice and payment records are available in your Settings > Subscription

Subscription Cancellation

• You may cancel your subscription at any time through Settings > Subscription
• Cancellation is effective at the end of your current billing period
• You retain access to your plan's features until the end of the paid billing period
• Upon cancellation, your account downgrades to the Free plan

Plan Changes

• You may upgrade or downgrade your plan at any time
• Upgrades are prorated and charged immediately
• Downgrades take effect at the next billing cycle
• Feature access adjusts immediately upon plan change

Refund Policy

7-Day Money-Back Guarantee: If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial payment.

Eligibility

• First-time subscription purchases on paid plans (Starter, Pro, Agency)
• Refund must be requested within 7 days of the initial transaction date
• One refund per account/customer

How to Request a Refund

Email [email protected] with your request, including:

• Your account email address
• Transaction/order ID (from your receipt)
• Reason for refund (optional but helpful)

Refund requests are processed within 5 business days. Refunds are issued to the original payment method and may take 5-10 business days to appear in your account depending on your bank.

Exclusions

• Requests after the 7-day window are not eligible for refunds but may be considered for account credits
• Accounts suspended for Terms violations are ineligible for refunds
• Renewal/auto-billing charges cannot be refunded but can be credited to your account

Intellectual Property

Our Content: All ScanAbility materials—including software, documentation, logos, text, and graphics—are the exclusive property of ScanAbility or our licensors. These materials are protected by copyright, trademark, and other intellectual property laws.

Your Scans & Reports

• You retain all rights to your scan URLs and website content
• ScanAbility owns the accessibility reports, analysis, and metadata generated by our Service
• You retain the right to use reports for your own accessibility remediation efforts
• You may not redistribute or resell reports as a commercial product

Limited Use License

You are granted a limited license to use generated reports for internal business purposes, including sharing with team members and stakeholders for accessibility improvement. Redistribution or republishing of reports requires written permission.

Limitation of Liability

Warranty Disclaimer

The Service is provided "AS IS" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. ScanAbility does not warrant that:

• The Service will be error-free or uninterrupted
• All accessibility issues will be identified or fixed
• Accessibility compliance will guarantee legal protection or conformance with all applicable standards
• Third-party content is accurate or secure

Liability Cap

To the extent permitted by law, our total liability to you for any claims arising from these Terms or the Service shall not exceed the total amount you paid for your subscription in the 12 months preceding the claim.

Account Termination

You may terminate your account at any time by:

• Canceling your subscription through Settings
• Deleting your account through Settings > Danger Zone
• Contacting [email protected] with a termination request

ScanAbility Termination Rights: We may suspend or terminate your account, with or without notice, if:

• You violate these Terms or our Acceptable Use Policy
• You engage in fraudulent, illegal, or harmful activities
• Payment is not received for more than 30 days past due
• You harass, abuse, or threaten our team or other users
• We determine your use poses a security or legal risk

Upon Termination: Your account access will be revoked, and we will delete your data within 30 days (see Privacy Policy). Backups may be retained for 90 days for disaster recovery.

Governing Law & Dispute Resolution

Governing Law: These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

Dispute Resolution

• Informal Resolution: Before pursuing formal action, please contact [email protected] to resolve disputes
• Jurisdiction: You agree to submit to the exclusive jurisdiction of the state and federal courts in the United States
• Arbitration: Both parties agree that any legal action or proceeding will be resolved through binding arbitration rather than court proceedings, except for intellectual property disputes or claims for injunctive relief

Contact Us

For questions about these Terms or to request clarification, please contact:

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ScanAbility regarding your use of the Service and supersede all prior agreements, understandings, and negotiations, whether written or oral.

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full effect.